Workers' Compensation Claims Manager/Supervisor

Responsibilities

Summary

Manage supervisors and employees in order to meet the production, quality and general management objectives of the department.

• Interview prospective employees, identify the best candidate for the position, and make salary and hiring recommendations.
• Maintain appropriate staffing levels by monitoring monthly reports. This requires analysis of productivity and inventory levels within the assigned claims unit.
• When necessary, participate in the termination of assigned personnel.
• Provide supervisors and employees with performance objectives, and monitor their progress during the year by reviewing timeliness of first contacts and closings, productivity and quality.
• Participate in the annual performance evaluation and salary administration process.
• Complete quarterly file reviews to evaluate file quality and adherence to established company standards; provide feedback to supervisors and employees.
• Maintain a management diary as determined by the experience level of the supervisor and adjuster and the complexity of the file.
• Review files above the supervisor’s authority for reserve and settlement authority.
• Participate in Large Loss Reviews by preparing staff for and addressing questions at the meeting. Write-ups are required for all claims files that are determined to be large losses.
• Monitor compliance with state fair claims practices acts. Ensure supervisors and adjusters are knowledgeable in the acts and document the requirements of each state in the claim file.
• Adhere to Litigation Management Program guidelines.
• Maintain claims handling standards through appropriate levels of communication.
• Manage claims reviews as requested by insureds. This may require phone or email communication, conference call, or in person meetings.
• Manage survey follow-up calls when service levels fall below expectations.
• Other duties as assigned.

Qualifications

• Bachelor's degree (B.A.) from a four-year college or university.
• 7 or more years of insurance claims experience.
• Knowledge in general liability, commercial liability, public transportation, trucking, and worker's compensation.
• Prior supervisory/management experience required.
• Advanced degree or professional designation is a plus.
• Must be able to direct the activities of assigned supervisors and employees to achieve the goals of customer service, severity control, expense control, and employee development.
• Ability to read, analyze, and interpret insurance contracts, legal documents, technical procedures, and/or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from customers, attorneys, and management.
• Occasional presentations to fellow employees, management, and customers.
• Working knowledge of Microsoft Office experience is strongly preferred in Word, Excel, and PowerPoint.

Reports To: VP, Claims

Job Level: 11

Number of Openings: 1