Claims Adjuster Trainee

Responsibilities

Summary

Investigate and handle Personal Lines and Commercial Auto claims involving first- and third-party non-injury claimants utilizing state specific guidelines. The incumbent should develop a fundamental understanding of the claims environment while providing quality customer service. This includes completing an in-house training program.

• Initiate the investigation of new claims, make liability decisions, and evaluate and negotiate settlements of collision, comprehensive, and property damage losses, as appropriate.
• Manage and oversee the work of outside adjusters, appraisers, and experts.
• Develop a basic understanding of liability and coverage principles.
• Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation, including sending and securing proper documentation.
• Complete research to determine the market value on automobiles and heavy equipment in order to make recommendations on total loss settlement values using proper state valuation methods.
• Summarize and make recommendations for the disposition of claims in excess of the individual settlement authority.

Qualifications

• Bachelor’s degree (B.A.) from a four-year college or university.
• 1+ year’s minimum experience dealing directly with the public.
• Customer service experience.
• Must be able to interpret policies, perform analytical research and investigations, and make sound judgments from data and records collected.
• Must have strong analytical skills.
• Ability to speak effectively before vendors, customers, claimants, attorneys, and company management.

Reports To: Claims Supervisor

Job Level: 5

Number of Openings: 1